Job Description

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

 

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As a Salesforce Field Service Sr Lead Software Engineer, you will be responsible for designing, building, and maintaining scalable, secure, and reliable Salesforce solutions for field operations. This role involves providing technical leadership and direction to a team of developers in the creation, delivery, and integration of complex software solutions that meet business requirements. You will work closely with cross-functional teams to gather requirements, design solutions, and ensure the successful delivery of projects. Additionally, you will participate in the design, evaluation, and selection of IT solutions for specific business needs in accordance with the architectural direction. This professional effectively communicates the return on investment (ROI) of technical solutions that align with the customer's business objectives.

 

Only US Citizens or Permanent Residents/Green Cards will be considered for this position.

Location

This is a Work from Home position available from any US-based location.

The Main Responsibilities

• Design and implement solutions on Salesforce Field Service (FSL) and the SFS Mobile App, ensuring alignment with telecom industry requirements
• Customize Field Service Lightning components, including Work Orders, Service Appointments, and Resource Schedules.
• Develop scalable solutions using Apex, Lightning Web Components (LWC), and Visualforce
• Integrate Salesforce Field Service with third-party systems using APIs, middleware, and event-driven data models.
• Optimize scheduling and routing configurations to meet telecom-specific field service needs.
• Participate in end-to-end implementations, including requirements gathering, solution design, development, and deployment.
• Conduct workshops to align technical solutions with business goals and KPIs.
• Provide on-call support, troubleshooting, and issue resolution for the SFS Mobile App.
• Identify and implement process improvements leveraging AI and analytics to optimize field service efficiency.
• Work closely with business stakeholders to translate telecom field service requirements into technical specifications.
• Deliver training and documentation for end-users and administrators
• Effectively communicates and presents to both technical and nontechnical stakeholders the technical benefits of the solutions along with the alignment with the overall business objectives.
• Understand and communicates the return on investment of the overall solutions

What We Look For in a Candidate

• Five years of Salesforce development experience building LWC, Flows, Triggers, Visualforce pages, Apex classes, SOQL, Custom objects etc.
• Two plus years of experience in Salesforce Field Service and SFS Mobile App development
• Salesforce developer/architect certification is a plus
• Eight plus years of software development experience
• In depth knowledge of Salesforce development best practices, processes, governor limits etc.
• Experience with Service Cloud, advanced apex coding, controllers, triggers, platform events
• Integration experience using REST/SOAP APIs and middleware (e.g., MuleSoft or Informatica).
• Automate the deployments by building the CI/CD pipelines using the Lumen DevSecOps toolchain and processes
• Integrate apps with enterprise monitoring tools, support systems, log platforms and build system health dashboards for visibility and traceability
• Experience building applications with Java, Spring Boot, .Net or other related technologies
• Experience building distributed applications utilizing Apache or Confluent Kafka
• Working knowledge of AppDynamics, BigPanda & Splunk for monitoring, alerting, and centralized logging of applications and service
• Knowledge of telecom-specific data models and carrier integrations
• Strong Presentation and Communication Skills
• Bachelor’s degree in a related field or equivalent years of related experience
• Understanding of agile methodologies and DevOps practices is a plus
• Experience with data migrations in telecom settings is a plus
• Knowledge of SAFe framework is a plus
• Experience with AI tools and automation strategies in Field Service is a plus

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$129,639 - $172,852 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY 
$136,121 - $181,494 in these states: CO HI MI MN NC NH NV OR RI 
$142,603 - $190,137 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA 

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

 

Learn more about Lumen's:

#LI-PS1

 

Requisition #: 336625

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

 

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

 

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

 

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

 

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Job Tags

Permanent employment, Temporary work, Work from home,

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