Job Description

We are seeking a Travel Services Manager that is responsible for managing the day-to-day activities of the Johns Hopkins managed travel program and the expense reimbursement processes enterprise wide. The Travel Services Manager will work closely with various departments to support their travel and expense reimbursement needs and ensure the department provides exceptional customer service.

Specific Duties & Responsibilities

• Manage the online booking tool configuration.
• Support the day-to-day relationship management of all travel suppliers including contracted travel management companies and other contracted travel suppliers. Monitor key performance indices and address any service or compliance issues.
• Manage the travel and expense processing team.
• Administer expense processing system ensuring systems supports all enterprise-wide policies.
• Conduct regular audits to identify and address non-compliance issues.
• Support the communication of travel policies as needed.
• Provide excellent customer service to faculty, staff and students regarding travel inquiries and issues.
• Offer guidance and support for travel and/or expense-related questions and concerns.
• Develop and distribute travel resources, guides and newsletters.
• Maintain the travel portal website content.
• Analyze travel data to identify trends and opportunities for improvement.
• Make recommendations for enhancing travel services and reducing costs.
• Conduct training sessions for faculty, staff and students on travel policies and procedures.
• Work collaboratively with the learning management group to develop and update educational materials and resources to support travelers.
• Support the socialization of the managed travel program.
• Support annual hotel RFP and meeting event contracting processes.
• Other duties as assigned.

Technical Qualifications and Specialized Certifications

• Proficiency in travel management and expense processing software.

• High School Diploma or graduation equivalent.
• Seven years related experience required.
• Additional education may substitute for required experience and additional related experience may substitute for required education beyond HS Diploma/Graduation Equivalent, to the extent permitted by the JHU equivalency formula

• Bachelor's Degree

Technical qualifications and specialized certifications

• Proficiency in travel management and expense processing software.

Classified Title: Travel Services Manager
Role/Level/Range: ATP/03/PB
Starting Salary Range: $46,200 - $80,800 Annually (Commensurate w/exp.)
Employee group: Full Time
Schedule: Monday - Friday 8:30am - 5:00pm
FLSA Status: Exempt
Location: Hybrid/JH at Keswick
Department name: Buying
Personnel area: University Administration

Total Rewards
The referenced base salary range represents the low and high end of Johns Hopkins University's salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here:

Education and Experience Equivalency
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Applicants Completing Studies
Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

Background Checks
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

Diversity and Inclusion
The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law

Accommodation Information
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit

Vaccine Requirements
Johns Hopkins University strongly encourages, but no longer requires, at least one dose of the COVID-19 vaccine. The COVID-19 vaccine does not apply to positions located in the State of Florida. We still require all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. This change does not apply to the School of Medicine (SOM). SOM hires must be fully vaccinated with an FDA COVID-19 vaccination and provide proof of vaccination status. For additional information, applicants for SOM positions should visit and all other JHU applicants should visit

The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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