Job Description

ProMedica Toledo Hospital is one of the largest acute-care facilities in the region. Our 794-bed hospital is staffed by more than 4,800 professional healthcare employees who serve a 27-county area throughout northwest Ohio and southeast Michigan. We also have the area's largest board-certified medical staff, which is made up of more than 1,000 primary care and specialty physicians. Excellent customer service skills and the ability to work in a fast-paced environment are a must. In addition, for 15 consecutive years, residents of Greater Toledo have named us the Consumer Choice Award winner in our market. In fact, we're the only hospital in northwest Ohio to receive this honor.

Greets and directs patients, visitors, and physicians; performs related clerical duties in Radiology and Diagnostic Imaging. Performs data input and distributes orders.

ACCOUNTABILITIES

• Greets and assists all patients, visitors, and physicians.

• Answers telephone calls, screens and takes messages, telephones physicians to relay reports to physicians and appropriate staff members.

• Enters radiology orders into computer systems (RIS, PACS EPIC, etc.).

• Coordinates the proper flow of information between radiology and appropriate areas.

• Assists registration/scheduling with any quick registration/scheduling needs when appropriate. Will be required to take additional Epic course for registration or scheduling.

• Assists patients, physicians and healthcare facilities with reports or CD requests.

• Uploads images from outside media to PACS.

• Perform telerads sends between ProMedica and other facilities.

• Demonstrates competency in use of computers for data entry and retrieval (RIS, PACS, EPIC).

• Assists technologists with related duties.

• Demonstrates awareness of safety standards for self and assigned area.

• Maintains confidentiality of all patient data with HIPAA guidelines.

• Follows organizations, mission and values of customer service. Demonstrates the ability to address quality issues and customers' satisfaction by using care, courtesy and cooperation.

• Performs other related duties/tasks as assigned.

• Education: High school diploma or the equivalent.
• Skills: Requires the ability to coordinate and assimilate large amounts of patient data in a confidential manner. Must be able to cope with stressful situations and handle deadlines in a demanding, fast-paced medical environment. Must be able to understand directions, communicate and respond to inquiries; requires effective interpersonal skills. Must be able to move about the facility and between workstations and to handle stooping, standing, walking, and lifting as required by the position. Must be competent in use of facility communication systems and equipment (e.g., phones and fax machines). Must be able to input and retrieve information from computer systems. Must be able to remain stationary for extended periods of time and tolerate use of computer for extended periods of time. Must be able to sit and/or stand for extended periods of time.

PREFERRED QUALIFICATIONS

• Years of Experience: Previous clerical/office experience

ProMedica is a mission-based, not-for-profit integrated healthcare organizational headquartered in Toledo, Ohio. For more information, please visit

Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact employment@promedica.org

Equal Opportunity Employer/Drug-Free Workplace

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