Role- Slack and Zoom L3 administrator
Location- Englewood Cliffs, New Jersey
Act as the highest tier of technical support for Slack-related incidents and service requests.
Troubleshoot and resolve complex Slack issues, including integrations, API failures, user permission conflicts, and performance bottlenecks.
Handle escalations from L1/L2 support teams and work closely with Slack enterprise support when required.
Manage Slack workspace administration, including channel governance, user provisioning, and enterprise grid configurations.
Monitor Slack service health and performance metrics; proactively identify and address systemic issues.
Oversee integration and automation using Slack APIs, bots, webhooks, and workflows.
Enforce and optimize security controls such as SSO, DLP integrations, retention policies, and compliance configurations.
Provide support and guidance on Slack app development, including internal tools and third-party integrations.
Partner with IT, Security, and Compliance teams to ensure Slack aligns with corporate policies and regulations.
Document processes, resolutions, and standard operating procedures for Slack environment management.
Train and mentor L1/L2 support staff; conduct knowledge-sharing sessions on Slack best practices.
Stay current on Slack feature releases and roadmap developments; evaluate and recommend relevant enhancements.
Install, configure, and maintain the Zoom client on Windows, macOS, and mobile platforms across the organization.
Provide Tier 1 and Tier 2 technical support for Zoom-related issues, including video/audio quality, connectivity, and client features.
Monitor Zoom client performance and troubleshoot issues related to updates, compatibility, and integrations.
Manage Zoom client settings and policies through the Zoom Admin Portal.
Ensure compliance with security protocols, including Single Sign-On (SSO), encryption settings, and access controls.
Provide end-user training and documentation on Zoom client functionality and best practices.
Collaborate with network and IT teams to resolve firewall, proxy, or VPN issues affecting the Zoom client.
Test and validate new Zoom client versions before organization-wide deployment.
Manage integration of Zoom with third-party tools (e.g., Outlook, Google Calendar, Slack).
Participate in incident response and root cause analysis for major service disruptions.
Monitor user feedback and proactively recommend enhancements to improve user experience.
Stay updated with Zoom product releases, feature updates, and industry trends
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