EXPERIENCE
3 years of experience in Customer focused IT or Banking fields. Previous experience on Incident Management is preferable.
EDUCATION
Previous experience, or a degree in a relevant subject.
SKILLS
Experience in dealing with customers and managing conference calls.
Good communication skills and initiative.
Knowledge of IT service management software and ITIL.
Experience with office 365 with Excel competence.
Ability to collaborate with team members.
Ability to work under pressure.
Adaptability to new challenges and eager to learn.
LANGUAGES
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