The objective of this Road Product Application Specialist position is to grow current relationships and develop new target road industry accounts. This role will also show the customer the commitment and expertise our client brings to their business. The focus of this position shall be on all paving and milling contractors in our client 's Indiana territory and developing a thorough understanding of their applications and how the products supplied by our vendors for these applications can be best used.
Overview:
The Road Product Application Specialist will be expected to achieve a level of expertise enabling him to perform startup, demonstration, and diagnose operational application issues. This person is expected to become a liaison with the customer and our client's personnel in an effort to be proactive in expediting solutions for customers. The RPAS will work closely with the sales reps to coordinate demos, startups and product application training with customers in their territories. The focus of the RPAS will be to build relationships with job foremen, crew superintendents, and other operations personnel of the targeted accounts in order to be a resource for these individuals and provide assistance needed to help promote and support our products. The RPAS is expected to be the primary point of contact with our road development products vendors to obtain relevant information from these suppliers to facilitate the functions described herein. He should be perceived by these suppliers to be our “Application expert” on all issues related to road development products.
Duties & Responsibilities:
Perform Machine Deliveries/ Walk-arounds and Operator Training. Perform new machine deliveries.
Perform machine walk-around and familiarization with owner / operator.
Perform machine start up, systems integrity / operations training for product demonstrations and Customer purchased machines.
Perform warranty due diligence, explanation and documentation.
Perform manufacture post-delivery machine inspections.
Develop & maintain excellent customer relationships- both externally, internally.
Develop and maintain relationships with the proper customer personnel.
Coordinate communications between our client's, Customer Technicians, Superintendents and Manufacturers on potential problems or issues, and provide guidance on and, if applicable, estimates/quotes for appropriate corrective measures. Take ownership of road development Customer issues and follow-up through closure of issues. Ensure that targeted road development Customers within our client's territories are familiar with available our client's product and service offerings. Perform machine inspections at regular intervals. Visit road development customer jobsites to observe, inspect machines and report to sales and service how machines are performing. Be familiar with road development Customer machines & applications. Train customers continuously on proper operation and general maintenance.
Assist in creating and maintaining CRM series customer and machine computer data based information
Machine files are to reflect make, model, serial number, service meter reading, etc. Customer files are to reflect address, contact names, phones, etc.
Call files are to reflect date, contact name, subject discussed, opportunities, etc. Market our client's Product Programs, Sales, Service & Parts.
The RPAS will be a resource to the sales functions for the road development products to assist our client's Sales Department by making recommendations as to the products and specifications that would best fit the customer's work environment, personnel, and applications. Work in conjunction with machine sales to offer special product support or warranty programs.
Job Requirements:
4 yr. College Degree preferred. Will consider applicants with a 2 yr. College Degree or Technical/Diesel College Graduate or Military Training Program Mid- Level Computer experience (MS Office, Outlook, etc.)
2+ Yrs. College & 5+ yrs. utility/construction/mining, road development equipment industry experience or 10+ yrs. utility/construction/mining, road development equipment industry experience.
Prior industry repair/maintenance shop management experience preferred.
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