We are seeking a Help Desk Analyst – IT Support to provide technical assistance and first-level support to our users. This part-time role is ideal for individuals with basic computer knowledge who are eager to learn and grow in the IT field. You will be the first point of contact for support requests, troubleshooting issues, and ensuring excellent customer service.
## Key Duties & Responsibilities
· Provide first-level IT support via chat, email, or remote tools.
· Assist users with troubleshooting computer, software, and connectivity issues.
· Document and track support requests in the ticketing system.
· Escalate more complex issues to senior IT staff when necessary.
· Maintain professionalism and deliver clear, effective communication in English.
· Perform basic system checks and updates as instructed.
· Provide status updates and follow-ups with users to ensure issues are resolved.
· Support internal IT projects or tasks as assigned.
## Minimum Requirements
· Basic knowledge of computers (Windows, Office, internet troubleshooting).
· Good English communication skills (written and verbal).
· Own a laptop in good working condition.
· Reliable and stable internet connection.
· Headset with microphone for clear communication.
· Ability to work during U.S. time (10 AM – 3 PM shift).
· Strong willingness to learn and adapt to new tools.
## Preferred (Not Required)
· Prior experience in customer support, IT help desk, or technical support.
· Knowledge of ticketing systems (e.g., Zendesk, Freshdesk, or similar).
· Familiarity with remote desktop tools (TeamViewer, AnyDesk, RDP, etc.).
...Data Quality Analyst - Join Our Purpose-Driven Team! Purpose Financial | Greenville, SC | Full-Time The Role We're seeking a Data Quality Analyst to join our Enterprise Data team in Greenville, SC. In this role, you'll be the guardian of our data integrity,...
...Overview ELEVATE YOUR CAREER & MAKE AN IMPACT WITH HOME AND COMMUNITY! Who we are looking for: Are you an experienced LMSW passionate about providing counseling services that support an individual's physical, mental, cognitive, and emotional adjustment...
...full time hire would begin. During temporary time, the pay would be hourly based on the salary offer. The Designer creates quality landscape designs with an attention to functional use of the space and aesthetic resonance. These designs are then drafted into clear,...
...let's revolutionize behavioral health software together while making a real difference! About The Job Join our team as a QA Engineer, where your main mission will be to write automated tests for our API and UI layers. You'll wield tools like Selenium to hunt down...
...fosters success. The award-winning team at WONDER is seeking Installation Experts with excellent customer service. We are looking for... ...transport job materials to the job site. Prep and repair exterior siding or existing window trim features. Reviewing project details...