Job Description

Lotus Behavioral Health: Receptionist (Full-Time)
Location: Winter Springs, FL

Who We Are:
Lotus Behavioral Health is dedicated to renewing and restoring wholeness to individuals and their families impacted by substance abuse and mental health disorders. We provide comprehensive substance abuse and mental health assessments, Individualized Treatment, and encourage family involvement. Our services range from outpatient to intensive outpatient therapy for adults, with various levels of care for adolescents, including residential treatment.

Pay: $15.00 - $17.00 per hour, based on Experience

Position Summary:
As the first point of contact, the Receptionist represents the face of Lotus Behavioral Health, reflecting our brand’s values and ethos to clients and employees. This role demands a highly focused customer service approach throughout the day.

Experience Requirements:

• Minimum 1 year as a Receptionist
• At least 3 years in Customer Service (any field)

Educational Requirements:

• High School Diploma or higher

Essential Responsibilities:

• Maintain a customer-centric approach at all times.
• Facilitate communication across departments.
• Log calls in our tracking database.
• Handle deliveries and run verification of benefits for prospective clients.
• Manage centralized orders and data entry.
• Uphold excellent communication and phone etiquette.

Schedule:

• Monday to Friday, 8:30 AM - 5:00 PM

Benefits for Full-time only:

• PTO
• Holiday 
• Medical
• Dental
• Vision
• Flexible Spending Accounts• Life and AD&D
• Disability
• Critical Illness
• Accident
• Hospital Indemnity
• Identity Protection
• Legal Services
• Pet Wellness Solutions
• Employee Assistance Program
• Home and Auto group discount
• Cooperate discounts 

Lotus Behavioral Health is a proud non-profit organization dedicated to making a difference.

PHYSICAL DEMANDS & WORKING CONDITIONS The nature of work may generate considerable physical (transporting, moving, assisting clients, etc.), mental, and visual demands. The physical and working demands described here represent those that an employee must meet to perform the job's essential functions successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Frequent sitting for extended periods.
• Regular use of office equipment such as computers, phones, and printers.
• Ability to lift up to 15 pounds occasionally.
• Heavy exposure/use of computers, cell phones, office phones, etc.
• Daily, weekly, monthly, and annual deadlines
• Specific vision abilities require close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus; one must also have adequate vision to read correspondence(s), computer screen(s), form(s), etc.
• Manual dexterity is sufficient to operate a keyboard, copier, telephone, calculator, and the ability to write and/or type.
• Ability to be physically mobile (stand, walk, reach, climb, bend) and to sit for prolonged periods throughout work hours.
• Must be able to lift and/or move 25 or more pounds occasionally.
• Must respond appropriately and effectively in crises by using good judgment and following Lotus Behavioral Health protocols.
• Supervision will be provided.

Competencies:

• People: Embraces diversity and passionately believes in people.
• Integrity: Always does the right thing, even when no one is watching.
• Learning: Promotes innovation and critical thinking.
• Accountability: Cultivates a culture of responsibility and personal accountability.
• Relationships: Serves others with empathy, compassion, and respect.

Must pass mandatory background and drug screening

Job Tags

Hourly pay, Holiday work, Full time, Flexible hours, Monday to Friday,

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