Job Description

Job Description and Duties

Are you looking for a great job where your contributions truly matter? Within the JDIS Bureau, it is our mission to provide reliable data and investigative services to our criminal justice partners and public policy stakeholders to support their efforts in protecting Californians. Our values - Believe in Teamwork, Operate with Integrity, Lead by Example, Dare to be Innovative – represent our commitment to an inclusive and supportive work culture. Please consider joining our team!

Under the general supervision of the Staff Services Manager I, the Help Desk Section Program Technician (PT) II performs the more difficult program technician work to provide assistance via telephone and email to medical and pharmaceutical professionals, including delegates and non- Drug Enforcement Administration  licensed physician and surgeons, concerning questions and difficulties regarding registration and access to the Controlled Substance Utilization Review and Evaluation System (CURES) database. The PT II responds to user inquiries associated with accessing interstate Prescription Drug Monitoring Program data through CURES. The PT II triages the more complex inquiries which includes questions concerning interstate data, to analyst level staff. The PT II performs CURES application vetting and provides operational and clerical support to the Program, and other duties, as assigned.

You will find additional information about the job in the .

Working Conditions

This position is designated for telework under Government Code section 14200 for eligible applicants residing in California and may require reporting to headquarters or field offices and facilities to fulfill operational needs. All telework schedules are subject to change and may be reevaluated at any time. Telework does not change the terms and conditions of employment, the essential functions of job duties, or required compliance with the Department of Justice policies.

This position is eligible for telework, and will be required to report to the office as needed/required. The successful candidate must reside in California upon appointment.

Special Requirements

A fingerprint check is required.

Clearly indicate JC-496946 in the “Examination(s) or Job Title(s) For Which You Are Applying” section of your State Application.

This is a re-advertisement for JC-470524. If you have previously applied for JC-470524, it is not necessary to re-apply. Your original application for JC-470524 will be included in this candidate pool for JC-496946.

If you are using education to meet the minimum qualifications for this position,  you must submit a copy of your transcript or diploma .  An official transcript will be required prior to appointment.

A background check is required (if applicable).

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Experience working with the public.
• Strong phone skills.
• Ability to trouble-shoot and provide solutions on system issues.
• Ability to follow oral and written instructions, policies, and procedures.
• Ability to communicate effectively, both orally and in writing.
• Experience working on a personal computer.
• Ability to work both independently and collaboratively with others.
• Willingness to learn and adapt to new work processes/procedures.
• Maintain good and dependable work attendance and punctuality.

Benefits

Please access this link for information on benefits afforded to employees who work for the State of California - .

Additional Information about Application Filing

Please note, if using the United States Postal Service for delivery, there is no guarantee that your application will be date stamped and will arrive by the final filing date. If your application does not have a postmark or date stamp and arrives after the final filing date, your application will not be accepted. Therefore, to ensure timely delivery of your application, it is recommended that you use either electronic delivery, parcel service, or certified mail. Using one of these options will provide proof of delivery prior to the final filing date.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Other - Cover letter is required and must be submitted.

Job Tags

Permanent employment, Full time, Work at office, Remote work,

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