Job Description

F83328

Requirements

At least 2 Years of Experience.

Software/platforms required: Zendesk

Excellent communication and customer service skills

Comfortable working independently or as part of a team

Ability to multitask and manage time efficiently

Attention to detail and strong problem-solving abilities

Basic computer knowledge and typing speed

A passion for helping people

Availability to cover teammates when on PTO or unplanned absences

Responsibilities

Respond promptly and accurately to inquiries via email, or chat

Manage multiple inquiries simultaneously

Provide solutions as per requester's inquiries by following the processes

Act as a liaison between the requester and the company by communicating feedback and concerns

Identify and escalate priority issues

Ensure customer satisfaction by offering top-notch customer service

Nice to have

Experience using Zendesk and Asana

Responsibilities

Industry: Marketing, Advertising

Services: In-text Advertising and Marketing; Audiences data platform

Description: As a CSA, you will serve as the first point of contact for our requesters, ensuring they receive top-notch service while you address their concerns or queries. You will need to have strong interpersonal skills, excellent communication abilities, and a passion for helping people to succeed in this role.

If this sounds like you, then you’re just who we’re looking for to join our remote LTVplus squad!

Who We Are: LTVplus – Your Global Remote Team

At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

When you join LTVplus Your Mission will be to:

• Handle customer inquiries across email, chat, and social media like a pro.
• Be the voice of the brand, providing personalized and top-notch support.
• Collaborate with our awesome team to boost customer satisfaction and share insights.
• Use various tools and platforms to troubleshoot and resolve customer issues efficiently.
• Adapt to different client needs – because every day is a new adventure!

Tech Checklist – Gotta Have It!

• A reliable computer (preferably younger than 3 years) and a stable high-speed internet connection.
• Some experience with customer support software (e.g., Gorgias, Zendesk, Intercom) would be awesome!
• A quiet, cozy workspace to handle calls and chats like a pro.

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Your First 30-60-90 Days at LTVplus: What to Expect

Job Tags

Part time, Remote work, Worldwide,

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