Role - Oracle CX Consultant
Location - Toronto ,ON
Role Description:
Lead and execute Oracle CX Incentive Compensation module implementations, enhancements, and support activities
Gather and analyze business requirements from stakeholders, focusing on compensation models, taxation, and payment plans
Configure and customize Oracle Incentive Compensation components, including custom objects, rules, and pay groups
Translate CAPEX/OPEX policies into compensation configurations
Work with UI/UX teams to implement or transition to Redwood UI
Design and configure AI -assisted components for improved customer and sales insights
Develop and manage custom roles, ensuring secure access and compliance
Collaborate with Sales Ops, Finance, and HR teams to align compensation and commission workflows
Create documentation, test cases, and conduct user training
Provide production support and resolve incentive/commission calculation issues in a timely manner
Essential Skills:
This is a complete Work from Office role
A. Oracle Incentive Compensation (OIC) Expertise
Strong hands-on experience in:
Custom Object creation and configuration
Calculation Rules and Formulas for commission and incentive payouts
Designing and managing Pay Groups and Payment Plans
Configuring Tax Rates, Tax Codes, and knowledge of CAPEX vs OPEX treatment in compensation flows
B. Redwood UI for Incentive Compensation
Experience working with Redwood design system within Oracle CX Cloud
Ability to adapt and transition legacy configurations to the Redwood interface
C.
AI for CX Knowledge of AI capabilities within Oracle CX Cloud for: Predictive analytics Sales recommendations
Automated customer insights Lead scoring and AI -assisted compensation modelling
D. Custom Role Design in Oracle CX
Experience creating and managing Custom Roles and Security Profiles
Understanding of Role-Based Access Control ( RBAC ) for CX modules
Governance and segregation of duties for compliance
E. Commission Calculation Knowledge
Deep understanding of Sales Commission Calculations, processing cycles, and exceptions
Exposure to sales performance management (SPM) strategies
Aligning compensation models with revenue targets and KPIs
Desirable Skills:
Experience with Oracle Sales Cloud, Oracle Engagement Cloud, or Fusion Middleware
Familiarity with Oracle Integration Cloud (OIC) for data flows between ERP, HCM, and CX
Understanding of Oracle BI Publisher or OTBI for report generation
Experience with Oracle Fusion Financials or HCM Cloud for end-to-end incentive planning Oracle CX Cloud Consultant Certification Oracle Incentive Compensation Implementation Specialist Oracle Fusion Sales Cloud: Implementation Specialist Oracle Integration Cloud Certification (for OIC interface knowledge)
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