Job Description

IT Support Technician

Solon, OH

Microplex Printware Corporation is looking for a full-time IT Support Technician to join our team out of our Solon, OH office. Microplex Printware has been providing print system solutions to customers nationally and internationally since 1987. We are a close-knit team that believes in being family-friendly and having a work-life balance. This individual will provide technical assistance to repair technicians for printing devices.

What can Microplex offer YOU?

• Pay: $50,000 – $65,000 salary, offer based on experience
• All benefits start day 1:
• Medical, Dental and Vision Insurance
• PTO
• Simple IRA with annual company contribution
• Supplemental Insurance available

**This role may require minimal travel, including internationally. If you have concerns/questions, please bring this up during the interview process.**

The right candidate will have:

• Minimum 2 years’ experience in Computing-related Hardware Support and Repair
• Knowledge of basic electricity/electronics, mechanics, test equipment such as voltmeters, oscilloscopes, and line analyzers as well as basic computer hardware
• Strong documentation and communication skills
• Must have or be able to obtain a passport.

Our IT Support Technician will:

• Assist with diagnosing hardware issues and provide support to our onsite technicians
• Evaluates documented resolutions and analyzes trends for ways to prevent future problems
• Supports incoming help requests from customers and documents all contact information
• Builds rapport and elicits problem details from customers
• Prioritizes and schedules service for issues/problems reported by customers. Escalates issues when required to the Support Manager
• Records, tracks, and documents the problem-solving process, all decisions made, and actions taken through to the final resolution
• Applies diagnostic utilities to aid in troubleshooting
• Tests fixes to ensure the problem has been resolved
• Performs post-resolution follow-ups
• Performs hands-on fixes at the bench level, including setting up and configuring printers, evaluating returned items, testing printers for functionality, and working with files and associated items
• Develops help sheets and knowledge base articles for internal and external users
• Access software updates, drivers, knowledge bases, and frequently asked questions and resources

Apply with an updated resume to join our team!

icroplex knows how to unleash the power reserves of high-performance printers and control them so precisely that productivity is permanently increased. With all their love of technology, the experts at Microplex always keep an eye on the costs and, above all, the subsequent operating costs: Cost-effectiveness always has top priority.

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