IT Help Desk Technician Job at Swed Handling, Meridian, ID

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  • Swed Handling
  • Meridian, ID

Job Description

Job Overview
We are seeking a motivated and skilled Helpdesk Technician to join our IT support team. The ideal candidate will be responsible for providing exceptional technical assistance to end-users, ensuring efficient operation of IT infrastructure, and maintaining high levels of customer satisfaction. This role requires a solid understanding of computer networking, operating systems, and software troubleshooting.

Duties

  • Provide first-level support for IT-related issues via phone, email, or in-person.
  • Troubleshoot and resolve hardware and software problems for users across various platforms.
  • Assist in the management of local area networks (LAN) and ensure connectivity for all devices.
  • Maintain and support IT infrastructure including servers, workstations, and peripherals.
  • Utilize tools such as Remedy to log incidents and track resolutions effectively.
  • Implement Group Policy Objects (GPO) to manage user permissions and security settings.
  • Monitor DNS settings to ensure proper network functionality.
  • Document solutions and maintain knowledge base articles for future reference.
  • Collaborate with other IT staff to escalate complex issues as needed.

Qualifications

  • Strong knowledge of computer networking principles and practices.
  • Proficiency in operating systems including Windows, macOS, and Linux.
  • Experience with software troubleshooting techniques and tools.
  • Familiarity with IT infrastructure components such as servers, routers, and switches.
  • Ability to manage computer systems effectively and perform routine maintenance tasks.
  • Excellent problem-solving skills with a customer-oriented mindset.
  • Strong communication skills to convey technical information clearly to non-technical users.
  • Previous experience in an IT support role is preferred but not mandatory.

Join our team as a Helpdesk Technician where you will play a crucial role in supporting our organization's technology needs while enhancing your skills in a dynamic environment.

Job Tags

Full time, Local area,

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