IOS/MacOS Onsite Device Support
Location: Cupertino, CA(5 Day Onsite0
Contract
Scope:
Provide technical support to employees and contractors in person
Provide high level of customer service and professionalism in accordance with client policies, practices, and expectations
Diagnose and troubleshoot technical issues according to client expectations
Document issues, troubleshooting steps, and resolutions in ticketing system
Escalate unresolved complex issues to appropriate support team
Certifications(Must):
Apple Certified Macintosh Technician (ACMT)
Apple Certified iOS Technician (ACiT)
Strong troubleshooting and problem resolution skills with the ability to probe, isolate, and diagnose problems without scripted documentation
Excellent English-language oral and written communication skills
Motivation and ability to work as part of a distributed team
Conceptual understanding of IP networking and basic network troubleshooting skills
Conceptual understanding of multi-tiered and web-based information systems architecture
Experience providing hardware and software technical support for Macs, iOS devices
Experience using an IT service management or CRM system for tracking technical support cases
Experience using a knowledge base system
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