Reports to: Operations Manager or Service Manager
Duties and Responsibilities -
Repair equipment in a safe and high quality manner
Provides parts lists as needed
Performs inspections as directed and suggests other needed repairs
Perform Diagnostics, to recreate customer complaint (if needed)
Communicates work order and all part numbers required to perform assigned repairs to parts department
Communicates work order and all shop materials required to perform assigned repairs to service department manager.
Makes repairs required in a safe and effective manner
Ensure that all repairs are completed as assigned
Ensure all parts and materials not used are returned to parts department and communicates to service manager to have them removed
Maintain the work area in a clean and safe condition
Ensures repairs are completed within the quoted time or communication with their Manager takes place as soon as the technician is aware that the quoted time will not be met.
Customer communication where applicable about machine breakdown/repairs
Inspection of equipment for additional needs/work
Maintain work areas or truck in a clean and orderly environment
All tools and special equipment used on repairs are clean before returning them
All specialty tools used on jobs are returned to the original location in working condition
All communications with customers and coworkers is conducted with respect and honesty
Report to Service Manager any broken or missing tools immediately
OSHA 10 Training
Follow all safety rules
Heavy Equipment Technician Qualifications and Experience:
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