Front Desk Agent Job at Peppermill & Western Village, Reno, NV

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  • Peppermill & Western Village
  • Reno, NV

Job Description

The Front Desk Agent is responsible for checking in and out all hotel guests while maintaining outstanding guest service and maximizing hotel revenue. Provide a seamless service experience for hotel guests by closely networking with other departments to meet and exceed guest needs.

Duties:

  • Check hotel guests in and out.
  • Maintain a bank and perform cashiering duties.
  • Work well with supporting departments (Reservations, Bell desk, Housekeeping, Information Desk, Concierge).
  • Maximize revenue with suite upgrades and rate integrity.
  • Maintain a clean, presentable, and welcoming workspace.

Qualifications:

  • Must be at least 18 years of age.
  • High school diploma or equivalent.
  • Front Desk and customer service experience required.

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