Job Description

Please read before you apply!!!
MUST have at least 1yr in Customer service in veterinarian industry.

Job details:

• Can Manage a team of 10+.
• Creates and manage team monthly schedule.
• Provides training to all new hires.
• Provides continuing education.
• Holds department meetings monthly.
• Supports Mission, Vision and Values of I-20 AMC.
• Sells the services and products of the facility to prospective customers.
• Tours prospective clients and visitors through the facility.
• Answers the telephone, receives and provides appropriate information according to established procedures.
• Welcomes clients and pet guests and ensures pet guests have the proper up-to-date vaccination records.
• Responsible for cash management including accepting cash, check and credit card payments for services and for end-of-day cash drawer balance.
• Explains company and facility policies to customers in a positive manner.
• Responds to customer complaints in a professional, courteous manner and acts to satisfactorily resolve the problem; elevates to supervisor as needed.
• Operates the Point-of-Sale system.
• Responsible for maintaining the appearance and cleanliness of the lobby and other public areas.
• Completes all required training and attends training sessions as needed/assigned.
• Treats customers, guests, visitors and co-workers in a professional, courteous manner.
• Assists other associates as needed.
• Performs other duties as assigned.

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