Job Description

Digital Content Designer Job Description: As a Digital Content Designer for Sage Intacct, you will be responsible for creating and maintaining high-quality, informative, and engaging content in our knowledgebase which supports our technicians in delivering great service and serves as a self-help resource for our customers and partners. You will also be responsible for ensuring all Support content created in the Sage Intacct knowledgebase is adhering to the content standards by performing regular quality monitoring and coaching. You will work closely with product teams, subject matter experts and the Customer Operations teams to understand the user needs and design content that is clear, concise and consistent. The content will adhere to global guidelines and you will apply user research and analytics to evaluate and improve the content you create. Key Responsibilities: - Research, write, and edit knowledgebase articles that are clear, concise, and easy to understand. - Contribute to Knowledge Management standards creation and maintenance, ensuring accuracy and completeness of content. - Audit knowledge content and drive adherence to Knowledge standards within region using analytics and insight to drive performance of the content team. - Assist in the training and onboarding of new team members on the use of knowledge management systems, standards and principles. - Utilize customer feedback and support interactions to drive enhancement and update of knowledgebase content in real-time. - Proactively identify areas for improvement in existing documentation and update content accordingly to ensure accuracy and relevance. - Track and report on key performance indicators related to knowledge management, such as article usage, resolution times, and customer feedback for your region(s). - Work closely with cross-functional teams, including customer support, product development, and IT, to gather and verify information for knowledge base articles. - Drive effective use of knowledge management platforms and tools to organize, search, and retrieve information efficiently. Plenty of perks: - Competitive salaries that landed us top 5% of similar sized companies (according to Comparably) - Comprehensive health, dental and vision coverage - 401(k) retirement match (100% matching up to 4%) - 32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday) - 18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date - 5 days paid yearly to volunteer (through Sage Foundation) - $5,250 tuition reimbursement per calendar year starting 6 months after hire date - Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually) - Library of on-demand career development options and ongoing training offerings What it's like to work at Sage: Careers homepage - Glassdoor reviews - LinkedIn page - #LI-MT1 Function: Customer Operations Country: United States Office Location: Lawrenceville;Atlanta;Austin Work Place type: Hybrid Advert Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions. Our colleagues are the best of the best. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential. Learn more about working at Sage:sage.com/en-us/company/careers/working-at-sage/ Watch a video about our culture:youtube.com/watch?v=h1-vs3zIpnc We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out atcareers@sage.com. Learn more about DEI at Sage:sage.com/en-us/company/careers/diversity-equity-and-inclusion/ Equal Employment Opportunity (EEO) Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.

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