Position Title: Desktop Support Technician (Help Desk)
Location: Des Moines, IA
Engagement Type: Contract
Work Mode: Onsite
Duration: 12/08/2025 06/30/2026 (approximately 7 months)
Interview Type: Web cam or in-person
Role Overview:
The role provides Tier 1 2 technical support for end users, including troubleshooting, software installation, device imaging, and timely escalations. Responsibilities span Windows environments, Microsoft applications, networking basics, and support for mobile and cloud productivity tools.
Key Responsibilities:
Provide desk-side and remote support for desktops, laptops, and thin clients.
Install, patch, and troubleshoot Windows 7/10 and Microsoft applications.
Configure and troubleshoot Windows networking (TCP/IP) and printers.
Support Office 365, Google Workspace, and browsers (Edge, Chrome).
Administer client-side Active Directory tasks and encryption tools (BitLocker, McAfee).
Required Skills & Experience:
4+ years in PC support with remote tools.
Windows 7/10 installation, patching, and troubleshooting.
Microsoft 2019 and Office 365 support.
Windows TCP/IP configuration and troubleshooting.
Browser support (Edge, Chrome), software installs, and printer troubleshooting.
Apple device support (iPad, iPhone) and client-side Active Directory.
Experience with hard drive encryption (BitLocker, McAfee) and registry edits.
Preferred Skills:
Google Workspace product support.
Industry certifications (A+, Network+, MCP) and related degree or equivalent study.
Additional Details:
Standard hours are 8:00 AM 4:30 PM, Monday through Friday. This position requires 5 days per week onsite attendance. Local candidates preferred due to onsite requirements and interview scheduling.
Interested professionals may share their updated resume for consideration.
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