Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has delivered 20 years of outstanding service to its rapidly rising base of national and global customers, while growing organically and remaining debt free.
As the trusted provider to over 22,000 enterprise locations worldwide, our mission is to help our clients connect and communicate easily. We aim to delight our customers and partners by providing personalized, outstanding service.
The company has built a solid reputation of integrity, reliability and dependability with its channel partners, end-user customers and technology partners.
We have received more than 100 coveted industry awards including "Product of the Year- SD-WAN and UCaaS", "Excellence in Customer Service", "Unified Communications Excellence", "Best in Show," "Best Telecom Deal" and "Top Channel Program".
Job Summary:
The Customer Success Service Manager is responsible for ensuring client satisfaction, retention, and growth by providing proactive service, support, and strategic guidance. This role acts as the main point of contact along with a Platinum Customer Success Manager for clients post-sale, working cross-functionally with Sales, Product, and Support teams to ensure seamless customer experience.
Key Responsibilities:
Preferred Traits:
Benefits
We offer a comprehensive benefits package designed to support the health, well-being, and financial security of our team members. Our benefits include:
401(k) Retirement Plan – Prepare for the future with our competitive 401(k) plan.
Health, Dental, and Vision Insurance – Access quality coverage to keep you and your family healthy.
Cell Phone Discount Program – Enjoy savings on your monthly wireless bill through our employee discount partnerships.
Gym Membership Discounts – Stay active and healthy with discounted rates at a variety of fitness centers.
We’re committed to helping you thrive both professionally and personally.
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