Job Description
NEW ADMISSIONS
- Check in to see status for upcoming and previous day admissions
- Inspect room before admission (bed made and working, clean, bedside table and drawers, remotes)
- Welcome new admission
- tell resident about
- Facility
- Activities
- Show how to use TV
- Show how to use electric bed
- Go through daily schedule at Facility
- Knowledge of delivery of medication and treatments
- Discuss and set up a good time for the resident to join an IDT meeting.
- Bring Social Worker to room and introduce to resident (discuss discharge plan)
- Discuss therapy schedule and first evaluation. Review with Rehab what resident’s first appointment will be and review with resident what his/her preference will be for future therapy sessions (early riser, late riser etc.)
- Review residents belongings and complete inventory list (coordinate with receptionist)
- Discuss laundry and labeling system
- Provide name ID band
- Upload resident picture to PCC
- Complete section of Base Line Care Plan
- Assist with obtaining signatures for admission packet
- Introduce resident to care givers -CNA, LVN, RN
- Menu - dietary
- Order resident admission meal - using resident diet order for resident and family choice for request - serve meals in room.
- Go over menu with them
- Note any services that are needed for future so nursing can follow
- Visit resident on Day 2 - discuss how 1st day went.
- Contact family to give report once resident gets settled in
- Keep track of short term residents and follow up with each of them every day
- Maintain ongoing communication with family via phone, email
- Provide personalized services for resident
- Order special meals from restaurant if needed etc. (upon administrator approval)
- Set up hair care appointment with beautician
- Personal requests
- Newspaper/ Books
- Personal need items
- Coffee in the morning, special snack etc.
- Stamps, letters etc.
- Tablets
- Robotic Pets
DISCHARGES
- Visit residents being discharged - It is critical that every resident that is discharged feels they had a great experience at the Facility.
- Before every discharge complete a Resident Satisfaction Questionnaire. Try to get resident to post positive feedback on Yelp and Google.
- Grievance process and follow up to ensure resolution.
- Complete inventory list and help pack belongings
- Provide resident Mission Park bag.
- Provide Thank you card with employees signatures
- Report to Administrator
SHORT TERM RESIDENTS
- Keep track of short-term residents and follow up with each of them every day
- Maintain ongoing communication with family via phone, email
LONG TERM RESIDENTS
- Meet with 5 every days (And/ or responsible party when applicable)
- Work with Admin, DON, and Social Services to identify long term residents/responsible parties that should be followed up with each day.
GENERAL
- Answer phones.
- Answer call lights.
- Keep facility clean.
- Keep track of all items of note (big or tiny) in a binder and share with Admin and DON.
Additional Duties - Assist with admission packets
- Assist with transportation set ups and follow ups for resident appointment
QUALIFICATIONS:
- CNA Certificate
- Excellent Follow-up Skills
- Possess the ability to effectively read, Write, and communicate in English
- Able to work flexible hours as needed, and respond during off duty hours in times of emergencies when all team members may be needed
- Ability to manage multiple priorities
- Ability to use the computer
- Detail Oriented
- Report Daily
- Demonstrates organizational skills and ability to coordinate and plan
Job duties may change at any time at the discretion o the Administrator.
Job Tags
Temporary work, Remote work, Flexible hours, Day shift,