Job Description

WHO WE ARE

Avant Gardner is New York City's premier event space and producer. Its flagship venue, The Brooklyn Mirage, is the crown jewel of New York City entertainment and one of the most iconic venues in the world. Avant Gardner’s 80,000 square foot complex occupies an entire city block of East Williamsburg, highlighted by the space’s unrivaled audiovisual features including a 200 foot wide, 15k resolution video wall. Voted North America's 'Best Large Club' in 2022 and 2023 and ranked top ten globally by DJ Mag, Avant Gardner has welcomed sold out shows featuring today's top acts and emerging global stars including Drake, Skrillex, Turnstile, Four Tet, John Summit, Glass Animals, Carl Cox, Keinemusik, Christina Aguilera, David Guetta, Marshmello, Reneé Rapp, Rina Sawayama, Rüfüs Du Sol, SOFI TUKKER, Tiësto, and many more. Avant Gardner’s portfolio includes event brands such as The Cityfox Experience along with programming across New York City. For more information, visit Avant-Gardner.com .

WHO YOU ARE

• Someone who is highly organized
• Someone who is able to juggle multiple things at once
• Someone who is reliable and has a “no task too small” attitude
• Someone who can keep calm under high pressure situations

ABOUT THE ROLE

We are looking for a customer-focused Box Office Attendant to provide exceptional service by handling ticket sales, inquiries, and event information. You will manage transactions, reservations, and ensure a smooth guest experience. If you excel in communication, thrive in fast-paced environments, and have a passion for hospitality, we’d love to have you on our team! You will report directly to Box Office Lead and Operations Manager.

ESSENTIAL ROLES AND RESPONSIBILITIES

• Duties may include ticket scanning, cashier, will call, guest list, and customer service positions.
• Participate in ongoing training sessions covering box office equipment, software, ticketing platforms, POS systems, customer service guidelines and venue requirements.
• Efficiently deal with a variety of payment methods and ticket types and accurately reconcile all sales and ticketing transactions.
• Identify customer issues and contact supervisors to resolve unanswered questions.
• Assist customers with general venue information
• Keep area clean and organized
• Arrive at designated call time for pre-event meetings and report to your supervisor upon completion of shift.

DESIRED SKILLS & QUALIFICATIONS

• Flexible schedules required - shifts include nights, holidays and weekends.
• Previous box office experience and Certificate of Fitness F-03/04 license holder a plus
• Sales, customer service or related experience
• Must be adept using computers and mobile devices
• Must be able to work in a fast paced environment
• Excellent communication skills
• Attention to detail, quality and accuracy.
• Must act professionally, friendly, respectful, and remain calm while interacting with a variety of clientele, co-workers and customers

COMPENSATION

Hourly rate for this role is $18.50.

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