The job profile for this position is Architecture Senior Advisor, which is a Band 4 Contributor Career Track Role with Cigna -Evernorth Services Inc.
Responsibilities-
Conduct internal client assessments which include as-is, to-be, gap analysis phased technology plans, project plans, and audit documentation.
Responsible for identifying gaps and issues, recommending areas of opportunity, determining potential timing of improvement initiatives, and defining the costs and benefits of proposed solutions.
Act as a technology partner between the Contact Center Business Leadership and Technology teams to aid in planning, coordinating, and directing the delivery of highly complex business solutions to meet Contact Center needs.
Actively govern the IT elements of the project through its life cycle, ensuring the delivered solution is aligned with architecture and standards.
Utilize Contact Center systems such as Contact Routing, CTI, Automatic Call Distribution (ACD), Interactive Voice Response (IVR), Call Recording, Workforce Management, and Quality Assurance for multi-channel contact management of voice, email, chat, SMS messaging, etc.
Provide guidance, thought leadership and operational support for internal and external customers. Provide development of strategic designs.
Conduct iterative reviews and revisions of design documentation.
Drive large contact center projects from an architecture and design perspective including call routing, multi-platform contact centers, inbound/outbound self-service/queuing and applications, agent desktop, courtesy callback, IVR, and deployment approach.
May work remotely.
Qualifications-
Requires Bachelor’s degree or foreign equivalent in Computer Science, Computer Engineering, or a closely related field and 7 years of IT experience. Must have experience with: Dell Boomi; Glue; Kong; Amazon AWS API; HTML5; CSS3; JavaScript; Bootstrap; jQuery; LESS; Angular; ReactJS; C#; .Net; MySQL; MongoDB; SQL Server; AWS; Azure; GitHub; Jenkins; GitLab; Confluence Documentation; SharePoint Documentation; Security Designs and Documentation; API (REST & SOAP); Twilio; managing healthcare project standards; HIPPA compliance norms; and reviewing Business Associate Agreement (“BAA”) documents.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
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